Who Could Forget That Smile?
Shanavia Thomas, a 29-year-old insurance claims adviser, was working in Hamilton, N.J., on a summer day in 2017 when, she said, a familiar smile “just lit up the entire office.” That smile belonged to Cianni Pitt-Matthews, now 24, who had just been hired at the CSAA Insurance Group, a company based in Walnut Creek, Calif.,…