Offering Manicures With Your Hot Pot, China’s Haidilao Plans a Global Push
Sometimes, Shang Feifei goes to a restaurant just for the manicures. On a recent Wednesday night, Ms. Shang, 40, sat patiently at a downtown Beijing branch of Haidilao, a restaurant chain that defies China’s well-earned reputation for lousy customer service. A Haidilao employee buffed and painted her nails, free. The aroma from bubbling broth-filled pots…