Diners Are Fed Up With Minimal Service. Will a Little Warmth Win Them Back?
The Marte family took a risk the other night. They went out to eat. The last time they’d gone out, things quickly unraveled. The queso arrived but the tortilla chips didn’t. Servers delivered enchiladas they didn’t order. When the family complained, their waiter shrugged. The bill came to more than $50, before tip — a…