How a Sprawling Hospital Chain Ignited Its Own Staffing Crisis
Patients lingered for hours on gurneys with serious, time-sensitive problems. Surgeries were delayed. Other patients developed bed sores — gaping wounds that for frail patients can be deadly — because they were not repositioned often enough. “You feel awful because you know you’re not turning these patients,” said Jillian Wahlfors, a nurse at Genesys. “You…