The Federal Aviation Administration says that weather is the leading cause of flight delays. But last summer, most delays were man-made, according to data from the Bureau of Transportation Statistics. From June to August last year, 8 percent of all flights were delayed because of the airlines and about 5 percent of all flights were…
My typical advice in situations like this is to complain rationally, respectfully and concisely through one customer service channel (say, calling or an online form), then another (email), then another (social media), hoping that eventually someone with the time and training to step in sees your point. Ms. Jankowski, the United spokeswoman, had a more…
The Australia Letter is a weekly newsletter from our Australia bureau. Sign up to get it by email. This week’s issue is written by Natasha Frost, a reporter in Melbourne. Earlier this year, my colleague Hikari Hida and I reported on an amazing, improbable journey underway on Australia’s east coast. Ryokei Mifune, a young Japanese…
You know, I started visiting 25 years ago, and in those days I would meet people who would say, “What, do you mean Ireland?” And now everybody says, “Oh, I’m going there,” or “My neighbor’s going,” or “I want to go.” It’s far more in people’s consciousness. Right after the volcanic eruption in 2010, there…
Even before the recent TikTok bans and mental-health concerns from the surgeon general, public attitudes toward social media have evolved. Many people are moving to online communities on less-populated networks like Nextdoor to get away from the overload of influencers, advertisers, data-mining and political divisiveness that often dominate the larger mainstream platforms. Facebook and other…
London’s magnificent Elizabeth line opened last May, and on its first birthday there’s so much to celebrate. Running from Reading and Heathrow Airport in the west to Shenfield and Abbey Wood in the east, the Elizabeth line brings an additional 1.5 million people within 45 minutes of the capital’s busiest districts; eases congestion on older…
Continuing my quest, I visited Fukube, another “Q Guide” favorite, located in a bustling neighborhood a couple blocks east of Tokyo Station. The main room, with just a handful of seats in front of a narrow bar counter, was full of suited salarymen. I squeezed into the last stool and ordered sake tapped from a…
Credit…Yukai Du Even as inflation shows signs of slowing, airfares remain high, up nearly 10 percent in April compared with the same period in 2019, according to the Bureau of Labor Statistics. Coming out of the pandemic, fewer flights, a shortage of airline workers and higher fuel costs, have helped push prices up. And consumers,…
By Lindsey Tramuta When the Danish goldsmith Per Enevoldsen, the co-founder of the jewelry brand Pandora, and his friend Steen Bock first visited Porto, Portugal, they knew they’d eventually return to build something there together. The idea crystallized when they returned in 2016 and discovered a pair of 16th-century buildings in the city’s Largo de…
Ongoing labor actions continue to wreak havoc on major European transit hubs and may upend the plans of travelers this summer. Tens of thousands of flights and trains have been delayed or canceled in recent months as workers across European cities walked out over pay disputes and labor conditions. France and Britain have been hit…