Hotels Tout Cleaning, But Guests Say, ‘My Room Was Dirty’
In June, Charles Kunz stayed at the Westin Atlanta Airport and found “the largest cockroach I’ve ever seen” on his bed the next morning. The lawyer from Durham, N.C., a Titanium member of Marriott’s Bonvoy loyalty program, said the insect “was the size of my pinkie. I live in the South and I’m no stranger…