His explanation: good customer service is labor- and resource-intensive, and its benefits are hard to measure by many companies’ metrics. (Lyft did not respond to questions about Mr. Orosz’s thesis.) Many customers give up. But Matt, you mentioned to me that if I hadn’t stepped in, you were going to use connections from the California…
Hawthorn is at the opposite end of the restaurant spectrum from the sandwich shop in last summer’s lovable “The Bear,” about an ambitious young chef called home to run his family’s chaotic business, where he introduces the phrase “yes, chef” to build respect and camaraderie in the kitchen. In “The Menu,” when “yes, chef” is…
Manfred Thierry Mugler, the boundary-pushing French couturier whose glamazons and fembots helped define fashion in the 1980s and ’90s and who died earlier this year, famously hated retrospectives. “In the museum world, everyone knew he was against the idea,” said Thierry-Maxime Loriot, the curator at the Montreal Museum of Fine Arts, the institution that finally…
This article is part of a series examining Responsible Fashion, and innovative efforts to address issues facing the fashion industry. Lately, one word has cropped up again and again in conversations about fashion and climate change: degrowth. What does it mean? Jason Hickel, an economic anthropologist and proponent of the movement, has written that degrowth…
My brother is hosting us for Thanksgiving in Los Angeles, right at the edge of the San Gabriel mountains, and it’ll be a team effort, but I’m in charge of the cooking. This means I can’t put it off any longer: It’s time to think things through and really get organized! I’m definitely looking to…
Feeding a family is no joke. That one doesn’t eat raw tomatoes, this one hates chicken (unless it’s in nugget form) and that one over there won’t touch anything green. It’s improbable, if not impossible, to please everyone all at once, so instead of trying to address every little preference with one finished dish, opt…
The artist Nan Goldin didn’t think she was worthy enough for the director Laura Poitras to make a documentary about her. Poitras had won an Academy Award in 2015 for “Citizenfour,” about Edward Snowden, and had been placed on a federal watch list after her 2006 Iraq war film “My Country, My Country.” Goldin recalled…
Here’s what experts say about the trend of taping your lips closed at bedtime.
Closets overflowing with Hermès, Chanel, and Louis Vuitton will always signal a high fashion pedigree—but lately, there’s one piece that’s become even more of a cult status symbol, with an endearing subversive twist: the baseball cap. The accessory certainly isn’t new, but its presence has expanded in the fashion world, and to boot, more and…
As for me, I kept hearing the lyrics to a Simon and Garfunkel song in my head: “So, I’ll continue to continue to pretend, my life will never end, and flowers never bend, with the rainfall.” It was my soundtrack. Josh failed one course of chemo and began a more targeted one. His graphs showed…