Zappos Offers to Listen to Pandemic Worries

When Rose Wang called the customer service line at Zappos, all she wanted was a quick confirmation that a gift receipt was included with the hot pink Crocs she had ordered for her mother for Mother’s Day. But a few minutes into the call, Ms. Wang, 33, realized something felt different. After helping her with…

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Building a New Sanctuary on Long Island for Culture Lovers

This article is part of our latest Design special report, which is about crossing the borders of space, time and media. Almost two years ago, the married artists April Gornik, 67, and Eric Fischl, 72, bought a deconsecrated white clapboard church in Sag Harbor, N.Y., a former whaling village on the East End of Long…

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Newly Minted Work by a Change Artist

This article is part of our latest Design special report, which is about crossing the borders of space, time and media. “Did you have beef or lamb?” It was the first question a design-world veteran asked when I mentioned I’d been to visit Johnny Swing in February. For the last 25 years, the sculptor and…

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How to Sing a Digital Duet

People love singing together at the best of times, and perhaps even more at the worst of times. For example, currently gaining traction on Instagram are the trans-Atlantic Lockdown Duets videos that pair Broadway and West End performers. The series was hatched by Alistair Brammer, who played the G.I. Chris in the recent revival of…

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A London Home Goes From Georgian to Modern, With a Detour

This article is part of our latest Design special report, which is about crossing the borders of space, time and media. When Heather Kane was scouring her favorite London neighborhoods two years ago searching for an apartment to buy, she discovered a promising candidate on the first floor of an 18th-century townhouse on Harley Street,…

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Your Décor Is Ready for Checkout

This article is part of our latest Design special report, which is about crossing the borders of space, time and media. Despite all the advances in electronic commerce, many furniture sales remain an old-fashioned affair, completed in person. Because sofas and lounge chairs tend to be expensive, unwieldy and difficult to return, it has always…

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A Classically Inspired House, Complete with Tragedy

This article is part of our latest Design special report, which is about crossing the borders of space, time and media. The French archaeologist and statesman Théodore Reinach spent his family’s banking inheritance to live in exotic magnificence. In the early 1900s, he commissioned a house on a French Riviera peninsula with rooms frescoed in…

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Breaking Glass and Gloomy Skies Inspire This Artist

This article is part of our latest Design special report, which is about crossing the borders of space, time and media. Artists and designers who work with ceramics and glass might be thought of as delicate types. After all, they specialize in works that can easily break. But the converse tends to be true. It…

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4 Books to Inspire Your Inner Designer

This article is part of our latest Design special report, which is about crossing the borders of space, time and media. Fresh ways of seeing can end up joyously shared planetwide, sometimes even in eras more terrible than the spring of 2020, as these design books reveal. Readers in confinement may be able to feel…

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How PETA Won Its Messy Fight and Took a Seat at the Table

The alpaca’s scream sounded like a high-pitched electric pencil sharpener, more machine than mammal. It was awful, and that was the point. The group behind the video, People for the Ethical Treatment of Animals, has been publicizing graphic scenes like this long enough to know which sights and sounds make people feel the most miserable.…

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